Repairs & Parts


Our machines and equipment can be serviced and repaired in our Service Centre in Elgin, Illinois.
 

Spare Parts

Original Spare Parts.  We can provide original Spare Parts for all of our equipment including most models that are not currently available for sale. All parts are subject to Controls stringent quality control procedures.

Spare Parts Services. Our Service team is available to:

  • Support you in the identification of the parts you need  
  • Consult on what parts should be ordered for a safe and quick maintenance or repair
  • Advise on what parts it would be advisable to keep in stock for your preventive maintenance plans

Spares Parts Stock. For a quick response to customers, Controls Group USA maintains a dedicated Service stock of the most recurrent and critical parts you may require.

Repair Center Services. Our Service team follow strict procedures for verification and repairs and record all activities performed and parts utilized. In the Controls facility a dedicated area and technicians are assigned to Service. Upon receipt of your equipment, our Service Team will:

  • Track the equipment / part with the dedicated RMA number (see below)
  • Verify and assess the equipment status and estimate repair activities, required parts and testing necessary.
  • Communicate to the customer the initial estimation of costs involved
  • Upon customer confirmation, make available the required original spare parts, implement and track all repair activities including final testing and prepare a report of activities.

RMA. To send an item of equipment to Controls facilities, you shall receive from Controls Service a Return Merchandise Authorization number (RMA) and a related form to be completed with all relevant information due for a proper assessment. The RMA number will identify your equipment or parts and shall be used to track the status of the repair, transit time, etc. (See also our FAQ on RMA)

 

 

 

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