Repairs & Parts
Our machines and equipment can be serviced and repaired in our Service Centre in Elgin, Illinois.
Original Spare Parts. We can provide original Spare Parts for all of our equipment including most models that are not currently available for sale. All parts are subject to Controls stringent quality control procedures.
Spare Parts Services. Our Service team is available to:
Spares Parts Stock. For a quick response to customers, Controls Group USA maintains a dedicated Service stock of the most recurrent and critical parts you may require.
Repair Center Services. Our Service team follow strict procedures for verification and repairs and record all activities performed and parts utilized. In the Controls facility a dedicated area and technicians are assigned to Service. Upon receipt of your equipment, our Service Team will:
RMA. To send an item of equipment to Controls facilities, you shall receive from Controls Service a Return Merchandise Authorization number (RMA) and a related form to be completed with all relevant information due for a proper assessment. The RMA number will identify your equipment or parts and shall be used to track the status of the repair, transit time, etc. (See also our FAQ on RMA)