Installations, Maintenance, Site Services
Installation Services: Our Service team are available to come to your site to provide guidance for equipment installation and commissioning.
Our engineers can assist in:
- Checking that all service requirements and connections (fluid, power, data connectivity…) are completed correctly.
- Checking that equipment is ready for start-up
- Provide the basic instruction training to customer operators for equipment usage and maintenance (based on our Manuals).
Before the arrival of any member of our Service team it is important that:
- Customer has confirmed to Controls the implementation of all pre-requisite communicated by Controls (utilities, power, data connectivity, safety, equipment placement)
- Equipment is ready in place and connected to utilities, power and data network
- Where applicable, PC’s are available with any required software and licenses already activated
- Operators have familiarized themselves with instruction Manuals, tools and sample for testing
Service Agreements: Controls Service can offer packages of Preventive Maintenance Services that aim to:
- Reduce the risks of equipment downtimes
- Maintain the equipment value over the years
- Provide a direct channel with Controls Service
- A guaranteed yearly intervention automatically planned by Controls
- Extended material warranty for the parts utilized
We can offer different level of Services as follows:
A] Yearly Preventive Maintenance & Verification Packages.
- Fixed prices all-inclusive for 12-month period, renewable.
- Planned interventions for maintenance and verifications
B] Extended Warranties.
- Extended duration of Controls warranty terms
- Extended remote support of Controls for your equipment
C] Advanced Long-Terms Service Agreement.
Controls proposes to our customers advanced packages of Services that aim to establish a long-term collaboration to enhance your laboratory performance and keep them up to date with the latest technological developments.
We are available to discuss with you on request a multiyear customized agreement including:
- Multiyear contracts of Preventive Maintenance and Service
- Extended Warranties
- Additional customized services where possible