After experiencing Controls Groups' RAPID customer service - for me it was a no brainer to invest in the Automax unit.
Whenever we have had any issue we call and a remote-in session allows the technical team of Controls Group to log in and help us figure out what is going on.
Controls service has been outstanding. From both a technical and sales standpoint. Controls' staff has gone above and beyond to accommodate any unique setup requests and to troubleshoot when needed.
As an education institution covering principles and methods of materials testing, the testing machine that we acquired from Controls Group met and exceeded our expectations.
Training & Remote Support
Training of our customers is an essential activity of Controls Service; this can be offered along with new equipment or as refresher training.
Advanced Training. Controls are available to complement the basic information provided in our manuals and by our specialists at site with more advanced training packages. This can be requested:
- At your laboratory
- In our offices and Training Centres
- As a remote training
Depending on the request, training can include:
- Theoretical and Practical sessions
- training on Standards requirement
- training on Testing Procedures and Results Analysis
We offer various levels of training depending on our customer needs, including refresher training for new operators.
Yearly Training Courses for Distributors. In order to keep our Authorized Distributors updated on new products and procedures, Controls organize every year sessions of training for distributors technicians. To participate in these sessions and receive a detailed plan, please get in contact with us.
Participants to our training sessions receive a package of documents (e.g. slide presentations, manuals, technical document) that completes the information provided by the trainers.
How to ask a training. For your requests please use the Support Request
Remote Support Services. Thanks to our global network of Service Specialists, Controls are able to offer real time support using advanced software for videoconferencing and desktop-sharing in most countries of the world.
Our Service team is available to support by remote for:
- Software & Firmware verification and upgrades
- Verification of your testing results
- Personalized Training sessions for your operators
- where feasible, remote assistance to equipment start-up and initial testing
- Remote service assistance for fault finding to identify spare parts required