Training & Remote Support
Training of our customers is an essential activity to ensure you get maximum lifetime value from your investment. To achieve this, we offer comprehensive installation and training on the correct operation of your equipment.

Advanced Training
We offer various levels of training depending on our customer’s specific needs, including refresher training for new operators. To complement the basic information provided in our manuals we offer advanced training by our specialists, either at your laboratory, in our offices and Training Centres, or remotely.

Advanced training sessions can be flexible to suit your requirements, and can include:

  • theoretical and practical sessions
  • training on Standards requirements
  • training on testing procedures and results analysis

Yearly Training Courses for Distributors
In order to keep the knowledge of our Authorized Distributors up-to-date on new products and procedures, we organize annual training sessions for these technicians. To participate in these sessions and receive a detailed plan, please get in touch with us. Participants of any of our training sessions receive a package of documents including slide presentations, manuals, and technical documentation.

Request training
To enquire about training packages specific for your laboratory please use the Support Request.

Remote Support Services
Our global network of Service Specialists, allows us to offer real-time support using advanced software for videoconferencing and desktop-sharing in most countries of the world. Our dedicated Service Team is available to support customers remotely in the following areas:

  • Software and firmware verification and upgrades
  • Verification of your testing results
  • Personalized training sessions for your operators
  • Remote assistance to equipment start-up and initial testing (where feasible)
  • Remote service assistance for fault finding to identify spare parts required
Need Support?