We can provide original spare parts for all of our equipment, including older models that may have been operating for many years. All parts are subject to rigorous quality control procedures and checks plus are tested (where applicable) and diligently packed by our dedicated Service staff.
All of our equipment has specific spare part codes that can usually be found in the manuals that help in their identification and should be provided when ordering.
We maintain a comprehensive stock of the most recurrent and critical parts used in our equipment at our Global Service Centre, located in Italy. In addition, our global network of distributors also carries comprehensive stocks of spares to ensure fast response times wherever you are.
Our machines and equipment can be verified and repaired in our Service Centres in Italy, France, Mexico, Poland, Spain, UK and USA, as well by our Authorized Distributors/Service Centres located in most Countries around the world.
Our Service Team and network of Authorized Distributors follow strict procedures for verification and repairs, and record all activities performed and parts used. Upon receipt of equipment, our Service Team will:
If you need to send your equipment to Controls for repair or service, you will receive a Return Merchandise Authorization (RMA) number, along with a related form to be completed with all relevant information required for our Service Team to conduct a thorough assessment. The RMA number will identify your equipment or parts and shall be used to track the status of the repair.
(See also our FAQ on RMA)