Our After Sales Service Dept. is able to give the highest professional support for all problems related to the complete range of our products, either directly or through our Global Distribution Network by a team of highly qualified Service Engineers in Italy, France, Mexico, Poland, Spain and the UK, but also through an extensive worldwide network of Agents and Distributors.
Repairs and Maintenance
Our machines and equipment can be checked and verified and, if necessary, repaired at our facilities in Italy, France, Mexico, Poland, Spain and the UK, as well by our Authorized Distributors/Service Centers located in most Countries of the world.
Before sending a machine back to Controls, you need to obtain a Return Authorization Number (RMA) for your equipment, sending an email to firstname.lastname@example.org.
This number will identify your equipment or parts during its stay in our workshop and allow you to obtain information related to the status of the repair, transit time, etc. at any time.
Controls guarantee that the work for verification, checking and repair is carried out by trained personnel and using original spare parts.
Every machine and equipment is supplied complete with its Instruction Manual. In case you need a duplication of the manual, please send your request to our Service Dept. In order to allow us to correctly identify your machine, always make sure to mention the correct Serial Number of the product.